Shipping and Delivery Policy

1. INTRODUCTION AND SCOPE

This Shipping and Delivery Policy ("Policy") outlines the terms, conditions, procedures, timelines, and fees associated with the shipping and delivery of products purchased from https://www.powerlife-shop.com ("Website"), which is owned and operated by RENIE GLOVES MANUFACTURING (BARANGAY), a duly registered business under the Department of Trade and Industry (DTI) of the Philippines (Business Name No. 4567327). By placing an order on the Website, you ("Customer," "You," "Your") acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety. This Policy is an integral part of our Terms and Conditions and must be read in conjunction with them.

2. DEFINITIONS

3. SHIPPING DESTINATIONS AND RESTRICTIONS

3.1 Geographical Coverage

We currently offer shipping services within the Philippines only, covering the following areas:

• Luzon: All provinces and cities
• Visayas: All provinces and cities
• Mindanao: All provinces and cities

3.2 Serviceable Areas

• Metro Manila: All cities and municipalities
• Major Cities: Cebu, Davao, Iloilo, Bacolod, Baguio, etc.
• Provincial Areas: Including remote barangays, subject to carrier availability

3.3 Non-Serviceable Areas

• International destinations (currently not served)
• Military bases, restricted zones, and areas with security concerns
• Locations declared under state of calamity or emergency
• Areas not covered by our shipping carriers' networks

We reserve the right to cancel orders from non-serviceable areas and issue a full refund.

4. ORDER PROCESSING TIMELINE

4.1 Standard Processing Time

• Regular Orders: 1–3 business days (excluding weekends and holidays)
• Pre-order Items: As specified on the product page (typically 7–14 business days)
• Customized/Personalized Orders: 5–10 business days (additional processing time)

4.2 Processing Exceptions

Processing may be delayed due to:

• Payment verification issues
• Stock unavailability
• High order volume during peak seasons (e.g., Christmas, 11.11, 12.12)
• Force majeure events (natural disasters, strikes, pandemics, etc.)

4.3 Order Verification

• All orders undergo fraud screening and payment verification.
• We may contact you via email or phone for order confirmation.
• Unverified orders may be placed on hold or cancelled.

5. SHIPPING OPTIONS, FEES, AND DELIVERY TIMES

5.1 Standard Shipping

• Delivery Time: 3–7 business days after processing
• Fee: Calculated based on destination, weight, and package dimensions
• Carrier: J&T Express, LBC, or other standard couriers

5.2 Express Shipping

• Delivery Time: 1–3 business days after processing
• Fee: Higher than standard shipping; calculated at checkout
• Carrier: LBC Express, 2Go, or premium services

5.3 Same-Day Delivery (Metro Manila Only)

• Availability: Selected areas in Metro Manila
• Cut-off Time: Orders placed before 12:00 PM on business days
• Fee: Fixed rate or calculated based on location
• Carrier: GrabExpress, Lalamove, or similar instant delivery services

5.4 Free Shipping Promotions

• Minimum Spend: Free shipping applies to orders above ₱1,000 (amount subject to change)
• Validity Period: As per ongoing promotions
• Restrictions: Excludes oversized/heavy items and certain locations

5.5 Shipping Fee Calculation

Shipping fees are determined by:

• Destination: Zone-based pricing
• Weight: Actual or volumetric weight (whichever is higher)
• Package Dimensions: Length × Width × Height
• Shipping Method: Standard, Express, or Same-Day

Exact shipping fees are displayed during checkout before payment confirmation.

6. PACKAGING AND HANDLING

6.1 Packaging Standards

• All products are securely packaged using appropriate materials (boxes, bubble wrap, fillers).
• Fragile items receive extra protection.
• Each package includes an invoice copy and order details.

6.2 Package Weight and Dimensions

• We reserve the right to adjust shipping fees if actual weight/dimensions differ significantly from estimates.
• Oversized items (e.g., bulk orders) may incur additional fees.

6.3 Branded Packaging

• Packages may be shipped in plain or branded boxes.
• We do not indicate product contents on external packaging for privacy and security.

7. DELIVERY PROCESS

7.1 Order Tracking

• Once shipped, you will receive a tracking number via email/SMS.
• Track your order on the carrier's website or through our Order Tracking page.
• Regular updates include: "Order Processed," "In Transit," "Out for Delivery," "Delivered."

7.2 Delivery Attempts

• The carrier will make up to two (2) delivery attempts on consecutive business days.
• If both attempts fail, the package will be held at the nearest carrier hub for pickup.
• You will receive a notification for failed delivery attempts.

7.3 Receiving the Package

• Inspection Upon Delivery: You or your authorized representative must inspect the package for visible damage before signing.
• Damaged Packages: Refuse delivery if the package is visibly damaged, torn, or open. Contact us immediately.
• Proof of Delivery: The carrier's delivery receipt serves as proof of delivery.

7.4 Authority to Receive

• Any person present at the shipping address may receive the package.
• We are not liable if the package is received by someone other than the intended recipient.

8. DELAYS AND FORCE MAJEURE

8.1 Potential Delivery Delays

Delays may occur due to:

• Weather conditions (typhoons, floods, etc.)
• Transportation strikes or road closures
• Customs or regulatory inspections (if applicable)
• High volume during holiday seasons
• Incorrect or incomplete shipping address

8.2 Communication of Delays

• We will notify you via email/SMS if significant delays occur.
• Updated Estimated Delivery Dates will be provided when available.

8.3 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government restrictions or lockdowns
• Pandemic or health emergencies
• Carrier service disruptions

9. ADDRESS CHANGES AND ORDER MODIFICATIONS

9.1 Address Changes Before Shipping

• Contact us immediately at admin@powerlife-shop.com to request address changes.
• Changes are allowed only if the order has not been processed for shipping.
• Additional fees may apply for address corrections.

9.2 Address Changes After Shipping

• Once shipped, address changes are subject to carrier policies and fees.
• We cannot guarantee successful rerouting.
• If the package is returned due to incorrect address, reshipping fees will apply.

9.3 Order Modifications/Cancellations

• Modifications/cancellations are only allowed within 24 hours of order placement.
• Contact customer service for assistance.

10. LOST, STOLEN, OR UNDELIVERED PACKAGES

10.1 Lost in Transit

• If the tracking shows no movement for more than 7 business days, contact us.
• We will initiate an investigation with the carrier.
• Resolution: Replacement or refund after carrier confirmation (typically 10–15 business days).

10.2 Stolen Packages

• We are not responsible for packages stolen after delivery confirmation.
• File a report with local authorities and contact us for assistance.

10.3 Returned to Sender

Packages may be returned if:

• Address is incorrect/incomplete
• Unclaimed after multiple delivery attempts
• Recipient refuses delivery

Reshipping fees apply for redelivery.

11. INTERNATIONAL SHIPPING (FUTURE EXPANSION)

• International shipping is not currently available.
• Updates will be posted on the Website when this service becomes available.

12. CUSTOMS, DUTIES, AND TAXES (FOR FUTURE INTERNATIONAL SHIPPING)

For future international orders, customers are responsible for:

• Customs duties
• Import taxes
• Brokerage fees

We are not liable for delays or additional charges imposed by customs.

13. CUSTOMER RESPONSIBILITIES

• Provide accurate and complete shipping address.
• Ensure someone is available to receive the package during delivery hours.
• Monitor tracking updates and communicate with the carrier if needed.
• Contact us within 24 hours for delivery issues.

14. OUR LIABILITY LIMITATIONS

• We are not liable for delays caused by shipping carriers or force majeure events.
• Maximum liability for lost/damaged packages is limited to the product value.
• We are not responsible for indirect, incidental, or consequential damages.

15. POLICY UPDATES

We reserve the right to modify this Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised Policy.

16. CONTACT INFORMATION

For shipping inquiries, delivery issues, or policy questions, contact:

We aim to respond to all shipping-related inquiries within 24–48 business hours.