Return and Refund Policy

1. INTRODUCTION AND ACCEPTANCE

This Return and Refund Policy ("Policy") governs the procedures, conditions, and limitations for returning products and obtaining refunds for purchases made through https://www.powerlife-shop.com ("Website"), which is owned and operated by RENIE GLOVES MANUFACTURING (BARANGAY), a duly registered business under the Department of Trade and Industry (DTI) of the Philippines (Business Name No. 4567327). By placing an order on the Website, you ("Customer," "You," "Your") acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety. This Policy is an integral part of our Terms and Conditions and must be read in conjunction with them.

2. GENERAL POLICY OVERVIEW

We strive to ensure complete customer satisfaction with every purchase. However, if you are not entirely satisfied with your order, you may be eligible for a return and refund subject to the terms and conditions outlined herein. This Policy is designed to comply with the Philippine Consumer Act (Republic Act No. 7394) and other applicable laws and regulations concerning consumer rights and protection.

3. DEFINITIONS

4. ELIGIBILITY CRITERIA FOR RETURNS

To be eligible for a return, the following conditions must be met:

4.1 Timeframe

• Standard Returns: Products must be returned within seven (7) calendar days from the date of delivery.
• Defective Products: Defective items may be returned within fifteen (15) calendar days from delivery.

4.2 Condition of Product

• The product must be in Original Condition as defined above.
• No signs of wear, tear, alteration, or misuse.
• All original packaging, including boxes, inserts, and protective materials, must be intact.
• Security seals, labels, and tags must not be removed or tampered with.

4.3 Proof of Purchase

• A valid Proof of Purchase must accompany the return.
• Returns without valid proof of purchase will not be accepted.

4.4 Non-Returnable Items

The following items are FINAL SALE and cannot be returned unless defective:

• Personalized, customized, or made-to-order products
• Intimate apparel, swimwear, and undergarments (for hygiene reasons)
• Perishable goods and consumables
• Products marked as "Clearance," "Final Sale," or "As-Is"
• Gift cards, vouchers, and digital products
• Products damaged due to customer misuse, negligence, or improper handling

5. RETURN PROCESS: STEP-BY-STEP PROCEDURE

6. REFUND POLICY

6.1 Refund Eligibility

Refunds are issued under the following circumstances:

• Defective, damaged, or incorrect product received
• Product not as described on the Website
• Return approved under Section 4

6.2 Refund Method

• Refunds will be issued to the original payment method used during purchase.
• For cash-on-delivery (COD) orders, refunds will be issued via bank transfer, e-wallet, or store credit.
• Processing time: seven to fourteen (7–14) business days after return approval.

6.3 Refund Amount

• The refund includes the product price and applicable taxes.
• Excluded: Shipping charges (unless due to our error), handling fees, and return shipping costs.
• For partial returns (e.g., only one item from a multi-item order), only the returned item's value will be refunded.

6.4 Refund Timeline

• Credit/Debit Card: 7–14 business days (depending on your bank)
• E-wallets (GCash, Maya, etc.): 3–5 business days
• Bank Transfer: 5–10 business days
• Store Credit: Issued immediately upon approval

7. EXCHANGE POLICY

7.1 Exchange Eligibility

• Exchanges are subject to the same eligibility criteria as returns (Section 4).
• Exchanges are available for size, color, or style changes, or for defective replacements.

7.2 Exchange Process

• Follow the same return procedure (Section 5).
• Specify your desired replacement item in the return request.
• If the replacement is of higher value, you must pay the difference.
• If the replacement is of lower value, the difference will be refunded.

7.3 Exchange Shipping

• We cover shipping costs for the replacement item.
• Delivery timelines follow our standard shipping policy.

8. DEFECTIVE OR DAMAGED PRODUCTS

8.1 Reporting Defects

• Report defects within 24 hours of delivery for visible damage.
• For latent defects, report within 15 days of delivery.
• Provide clear photos/videos of the defect as evidence.

8.2 Resolution Options

• Replacement: Priority replacement of the same item (subject to stock).
• Refund: Full refund including shipping costs.
• Repair: If applicable and agreed upon, we may arrange for repair.

8.3 Manufacturer's Warranty

• Some products come with a manufacturer's warranty.
• We will facilitate warranty claims but are not liable for manufacturer defects beyond our control.

9. CANCELLATION POLICY

9.1 Before Shipping

• Orders may be cancelled within 24 hours of placement without penalty.
• Contact customer service immediately to request cancellation.

9.2 After Shipping

• Cancellation is not allowed once the order is shipped.
• You may refuse delivery, and the product will be returned to us.
• Standard return procedures and fees will apply.

10. STORE CREDIT

• Store credit may be issued at our discretion instead of a monetary refund.
• Store credit is valid for one (1) year from issuance.
• It is non-transferable, non-refundable, and cannot be redeemed for cash.

11. CUSTOMER RESPONSIBILITIES

• Ensure the product is returned in original condition.
• Use a trackable shipping method for returns.
• Keep proof of return shipment until the process is complete.
• Notify us immediately if the return package is lost in transit.

12. OUR RESPONSIBILITIES

• Provide clear and timely communication throughout the return process.
• Process approved returns within the stated timelines.
• Protect your personal information in accordance with our Privacy Policy.

13. EXCEPTIONS AND SPECIAL CASES

• Promotional/Gift Items: Free items must be returned with the main product.
• Bundled Products: If products were purchased as a bundle, they must be returned together.
• Seasonal/Holiday Items: Special return periods may apply (announced separately).

14. DISPUTE RESOLUTION

• If you are dissatisfied with our resolution, contact us for further review.
• Unresolved disputes may be referred to the Department of Trade and Industry (DTI) or the Philippine Consumer Protection Group.

15. POLICY UPDATES

We reserve the right to modify this Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised Policy.

16. CONTACT INFORMATION

For return requests, refund inquiries, or policy questions, contact:

We aim to respond to all inquiries within two (2) business days.